Terms of Service

01. Acceptance of Terms

By creating an account, making a payment, accessing our website, or using any portion of the Creative Creatures Agency Intelligence Platform, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree with these Terms, you must immediately cease all access and use of our services.

02. Description of Services

Creative Creatures provides evidence-based agency diagnostic, benchmarking, software integration, and operational platform solutions designed to help agency leaders evaluate and optimize their business operations. Offerings include:

• Owner Archetype Report: Diagnostic evaluation identifying agency leadership style, growth bottlenecks, and operational archetypes.
• Agency Diagnostic: Comprehensive 14-day operational review across 11 key agency departments, including 14-point risk assessment, back-office performance audit, valuation estimates, and 90-day/1-year strategic roadmaps.
• Breakthrough Accelerator: 90-day peer cohort and executive coaching framework based on diagnostic results.
• Agency Intelligence Platform & Partner Portal: Cloud-based operating system providing department scorecards, goal cascades, weekly L10 meeting cadence tools, and real-time integration analytics.

03. Accounts & Registration

To access paid features or active workspace dashboards, you must complete the registration process and maintain an accurate account profile:

• Security of Credentials: You are responsible for keeping your login credentials confidential and for all activities that occur under your account.
• Account Accuracy: You agree to provide current, accurate, and truthful information during account creation and diagnostic assessment input.
• Unauthorized Access: You must notify us immediately of any suspected breach of security or unauthorized access to your workspace.

04. Pricing, Payments & Refunds

Access to paid tiers and services is subject to the following billing terms:

• Fees: Fees for services (including the $6,800 Agency Diagnostic fee, Breakthrough Accelerator tuition, and platform subscription fees) are specified at the time of purchase or signup. All prices are in USD unless stated otherwise.
• Payment Processing: Payments are processed via secure payment gateway options. By providing payment information, you authorize us to charge the specified amount for the selected package.
• Refund Policy: Due to the immediate delivery of proprietary agency audit algorithms, fractional advisor allocation, and report generation upon payment clearing, all diagnostic sales are final and non-refundable unless explicitly agreed in writing by Creative Creatures leadership.

05. Intellectual Property & Data Ownership

A. Proprietary Customer Data

You retain full ownership, title, and intellectual property rights in all data, metrics, team information, and confidential materials that you submit or sync to the platform ("Customer Data"). Creative Creatures claims no ownership over your operational records.

B. Company Intellectual Property

The Creative Creatures platform, software, scorecards, proprietary diagnostic indexes (Owner Archetype, Independence Index, Agency Strength Index), source code, design elements, logos, and report formats are owned exclusively by Creative Creatures and protected by copyright, trademark, and trade secret laws.

06. Acceptable Use Policy

You agree not to misuse the Creative Creatures platform or assist any third party in doing so. Prohibited conduct includes:

• Reverse engineering, decompiling, or attempting to extract the source code or proprietary diagnostic formulas of the platform.
• Sharing account access credentials with unauthorized competitors or third-party agencies.
• Using automated bots, web scrapers, or data extraction scripts against our services.
• Uploading malware, malicious code, or attempting to compromise platform security mechanisms.

07. Integrations & API Terms

Our platform enables optional connections with third-party software (e.g., QuickBooks, FreshBooks, HubSpot, Zoho, Monday, ClickUp, Slack, Google Chat). You acknowledge that:

• Creative Creatures is not affiliated with or endorsed by these third-party providers unless explicitly stated.
• We are not liable for service interruptions, API rate limits, or changes made by third-party software vendors that affect data synchronization.
• You are responsible for adhering to the terms and conditions of each third-party tool you connect.

08. Warranties & Disclaimers

EXCEPT AS EXPRESSLY SET FORTH HEREIN, THE SERVICES, DIAGNOSTIC REPORTS, VALUATION ESTIMATES, AND PLATFORM TOOLS ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. CREATIVE CREATURES DOES NOT GUARANTEE SPECIFIC FINANCIAL RESULTS, VALUATION MULTIPLES, OR REVENUE GROWTH FROM IMPLEMENTING DIAGNOSTIC ROADMAPS.

09. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL CREATIVE CREATURES, ITS DIRECTORS, OFFICERS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES (INCLUDING LOSS OF PROFITS, DATA, OR BUSINESS OPPORTUNITIES) ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE SERVICES.

OUR TOTAL AGGREGATE LIABILITY FOR ANY CLAIMS ARISING UNDER THESE TERMS SHALL NOT EXCEED THE TOTAL FEES PAID BY YOU TO CREATIVE CREATURES IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

10. Indemnification

You agree to indemnify, defend, and hold harmless Creative Creatures and its affiliates from and against any claims, liabilities, damages, losses, or expenses (including reasonable attorneys' fees) arising out of your breach of these Terms, your misuse of the platform, or your violation of third-party rights.

11. Suspension & Termination

We reserve the right to suspend or terminate your account access immediately if you violate these Terms or engage in fraudulent, harmful, or illegal activities. Upon termination, your right to use the platform ceases, and you may request a copy of your stored Customer Data within thirty (30) days.

12. Governing Law & Disputes

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of law principles. Any dispute arising out of these Terms shall be resolved through confidential binding arbitration or in state/federal courts of competent jurisdiction.

13. Contact & Notices

For questions or formal legal notices concerning these Terms of Service, please contact us: